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Patricia Leonard Executive Director
432-2870 EXT 6

  • Patricia began her career at FSA in 2014.
  • Patricia is a graduate of Buffalo State College with a BS in Sociology with a concentration in Child & Family Studies. I also received my Family Development Credential (FDC) in 2017.
  • Patricia and her staff have created an atmosphere at Family Services that help people in a non-judgmental manner, making people feel respected and comfortable during some of their hardest times.
  • Patricia, the staff and Board of Directors are consistently working to make sure the services provided are relevant to the people served, convenient and help make Oneonta a healthy and thriving community.
  • I coordinate the internship program for the local area colleges. I also operate the Parenting Workshop Program.
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Eileen Mugford Clothing Program Manager
432-2870 EXT 5

  • Eileen has been with the Family Service Association for 14 years.
  • Eileen earned her Family Development Credential through the University of Cornell.
  • Eileen is compassionate and a strong advocate for the clients. She works with the other staff and volunteers as a team to implement The Family Service Association’s mission statement and provide an agency climate where people can be heard and empowered to take charge of their own lives.
  • One of her favorite things to do is coordinate all the fund raising events for F.S.A.
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Kim Defalco Emergency Services Program Manager
432-2870 EXT 4

  • Kim has been at Family Service Association for over 20 years.
  • Kim is a graduate of SUNY Albany and have a double Bachelor’s degree in Psychology and Sociology. She also earned the Family Development Credential from Cornell University and the FDC Facilitator Credential from the University of Connecticut.
  • Under the Emergency Services Program, we assist people with hygiene and cleaning products, bus passes and gas cards for medical appointments and to work, laundry vouchers, and with prescriptions.
  • Kim organizes and runs the Holiday Projects at Thanksgiving and Christmas.
  • Kim serves on the board of the Hunger Coalition of Otsego County. And volunteers at Saturday’s Bread a local feeding site.